Navigating Health First Colorado: Tips and Resources

Navigating the world of healthcare can be overwhelming, especially for those who rely on government programs for their coverage. Health First Colorado, formerly known as Medicaid, is a program that provides free or low-cost health coverage to eligible Coloradans. But even with this coverage, understanding your benefits and finding the right healthcare providers can be challenging. Here are some tips and resources for beneficiaries to navigate Health First Colorado:

Understand your benefits:

The first step to navigating Health First Colorado is to understand your benefits. Check your eligibility and review the handbook to know what services are covered under the program. This will help you plan your healthcare expenses, avoid unwanted medical bills, and maximize your benefits.

Find a healthcare provider:

Once you understand your benefits, the next step is to find the right healthcare provider. Health First Colorado has a network of providers, but not all may accept Medicaid patients. Use the provider search tool on the Health First Colorado website to find a provider in your area. You can also call the Health First Colorado Customer Contact Center for assistance finding a provider.

Use telehealth and virtual care:

With the ongoing pandemic, telehealth and virtual care services have become increasingly popular. Health First Colorado covers virtual care services, which allow you to have a video consultation with a healthcare provider from the comfort of your home. This service is suitable for non-emergency medical consultations, such as a follow-up visit, prescription refill, or mental health check.

Get help with long-term care needs:

Health First Colorado provides coverage for long-term care services for eligible beneficiaries. If you need help with activities of daily living, such as bathing, dressing, or eating, you may qualify for long-term care services. Contact your local Area Agency on Aging for assistance with long-term care planning.

Use Health First Colorado’s mobile app:

Health First Colorado has a mobile app that allows you to check your benefits, update your personal information, find a provider, and view your claims. It also provides notifications for upcoming appointments and reminders for preventive care services. Download the mobile app from the App Store or Google Play Store.


Navigating Health First Colorado can be challenging, but by understanding your benefits, finding the right healthcare provider, using virtual care services, getting help with long-term care needs, and utilizing the mobile app, you can make the most of your coverage. Remember, the Health First Colorado Customer Contact Center is always available to assist you with any questions or concerns you may have.